Privacy Policy

Effective Date: 02/01/2026

A1 Access Lifts Ltd ("A1 Access Lifts", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

A1 Access Lifts Ltd is a UK supplier, installer, maintainer and repairer of home lifts, platform lifts, commercial accessibility solutions and associated services.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

A1 Access Lifts Ltd

Head Office & Showroom

Keighley, West Yorkshire

United Kingdom

Email: enquiries@a1accesslifts.co.uk

Telephone: 01535 612163

Website: www.a1accesslifts.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Name
Company name
Job title
Postal address
Email address
Telephone number
Project location
Property information relevant to your enquiry

Enquiry Information

When you contact us, we may collect:

Details of your enquiry
Product interests
Survey information
Drawings and specifications
Photographs
Correspondence
Quotations
Service history

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General location information (country or region)

This information helps us improve our website and user experience.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries
Arrange surveys
Prepare quotations
Process orders
Supply products and services
Arrange deliveries and installations
Carry out servicing and maintenance
Provide emergency breakdown support
Supply spare parts
Communicate regarding your project
Process payments
Improve our website
Meet legal and regulatory obligations
Prevent fraud
Manage customer relationships

Where you have given your consent, we may occasionally contact you regarding products, services or company updates.

You may withdraw your marketing consent at any time.

4. Lawful Basis for Processing

Under UK GDPR we process personal information under one or more of the following lawful bases:

Performance of a contract
Legitimate interests
Compliance with legal obligations
Consent

5. Sharing Your Information

We only share your information where necessary.

This may include:

Lift manufacturers
Delivery companies
Installation partners
Service engineers
Payment providers
Professional advisers
IT service providers
Website hosting providers
Regulatory authorities where legally required

We never sell your personal information to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

Although no online system can ever be completely secure, we continually review our security arrangements to help protect your information.

7. How Long We Keep Information

We only retain personal information for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain service records
Meet warranty requirements

Retention periods vary depending on the type of information and applicable legal requirements.

8. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember preferences
Understand website performance
Analyse visitor behaviour
Improve website functionality

Where required, you will be asked for consent before non-essential cookies are placed on your device.

For more information, please refer to our Cookie Policy.

9. Website Analytics

We may use website analytics services to understand how visitors use our website.

Analytics information may include:

Pages visited
Time spent on the website
Device information
Browser information
General location
Traffic sources

This information is used only to improve our website and customer experience.

10. Marketing Communications

If you subscribe to our newsletter or request marketing information, we may send you updates about:

New products
Company news
Industry updates
Events
Promotions
Showroom information

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

11. Your Rights

Under UK data protection legislation you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information where appropriate
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided above.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and recommend that you review their privacy policies before providing personal information.

13. Children's Privacy

Our website is intended for general audiences and is not designed to collect information from children knowingly.

If we become aware that personal information has been provided by a child without appropriate consent where required, we will take reasonable steps to remove that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business activities.

Any updates will be published on this page together with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

A1 Access Lifts Ltd

Head Office & Showroom

Keighley, West Yorkshire

United Kingdom

Email: enquiries@a1accesslifts.co.uk

Telephone: 01535 612163

Website: www.a1accesslifts.co.uk

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113